This Refund & Cancellation Policy explains the process applicable to flight bookings made through
Flightshopee.
Flightshopee acts as a facilitator for travel bookings. The cancellation and refund conditions applicable to a booking are primarily determined by the fare rules and policies of the concerned airline.
Each airline may have its own cancellation, refund, rescheduling, and modification rules.
The amount refundable, if any, will depend on:
Airline fare rules.
Type of ticket purchased.
Time of cancellation.
Airline cancellation charges.
Applicable taxes and fees.
Whether the ticket is refundable or non-refundable.
Any applicable no-show conditions.
Users should review the applicable cancellation conditions before confirming their booking.
The Flightshopee convenience fee/service fee charged at the time of booking may be non-refundable, even when the airline permits a refund.
Any such fee will be disclosed or applied in accordance with the applicable booking terms.
Users who wish to cancel their booking should contact Flightshopee through the available customer support channels and provide their booking reference and passenger details.
Cancellation requests will be processed subject to the airline’s applicable rules.
If a passenger cancels a ticket directly with the airline, the passenger should inform Flightshopee and provide the relevant cancellation details.
Flightshopee may require confirmation from the airline before processing the applicable refund.
If an airline cancels a flight, the refund or alternative travel arrangement will generally be governed by the airline’s applicable policy and applicable law.
Where the airline provides a refund to Flightshopee, Flightshopee will process the eligible amount after receiving the refund from the airline.
Flightshopee does not independently determine the refund amount offered by an airline.
If an airline reschedules a flight, available options may depend on the airline’s policy.
Depending on the circumstances, the airline may provide options such as:
Rebooking.
Alternate flights.
Travel credit.
Refund.
Any applicable fare difference, penalty, or other charge will be determined according to the airline’s rules.
Once the airline or relevant service provider releases the refund to Flightshopee, the refund will generally be processed within 15–20 working days.
The actual time taken for the refund to appear in the customer’s account may vary depending on:
Airline processing time.
Payment gateway.
Bank or card issuer.
Payment method.
Weekends and public holidays.
Other banking or technical circumstances.
Where applicable, refunds will normally be credited to the original payment method used for the booking.
For example:
Credit Card: Refund may be credited/reversed to the same credit card.
Debit Card: Refund may be credited to the same debit card/bank account.
Other Payment Methods: Refund will generally be processed according to the applicable payment provider’s process.
The final refund amount may be reduced by applicable charges, including:
Airline cancellation charges.
Airline service charges.
Flightshopee service/convenience fees where applicable.
Payment processing charges where applicable.
Other charges permitted under the applicable booking terms.
The exact refundable amount will depend on the airline fare rules and the specific booking.
Some airline tickets, promotional fares, special fares, or other travel products may be non-refundable.
In such cases, Flightshopee may not be able to provide a refund unless the airline or applicable law provides otherwise.
If a passenger does not report for the flight and does not cancel or modify the booking within the applicable timeframe, the booking may be treated as a no-show.
No-show charges and refund eligibility will be determined by the concerned airline’s fare rules.
If an amount is debited from the user’s account but the booking is not successfully confirmed, Flightshopee will investigate the transaction.
Where a refund is applicable, the amount will generally be returned to the original payment method after verification.
Processing time may vary depending on the payment gateway and bank.
Where a transaction is suspected to be fraudulent, unauthorized, or in violation of applicable terms, Flightshopee may investigate the transaction before processing any refund.
Additional verification may be required.
Flightshopee acts as a facilitator and does not control airline refund decisions.
The final refund amount and eligibility are subject to the applicable airline’s rules, the fare purchased, the circumstances of cancellation, and applicable law.
For cancellation or refund-related assistance, please contact:
Flightshopee
Email: info@flightshopee.com
Phone: +91 7838921732 / +91 9810664150
Address: A 100, Sector 58, Noida, 201301, Uttar Pradesh – 201309, India
Please keep your booking reference/PNR available when contacting customer support.