Welcome to Flightshopee (“Flightshopee”, “we”, “us”, or “our”). These Terms & Conditions govern your use of the Flightshopee website, platform, and related services.
By accessing or using our website or booking services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
Flightshopee is an online travel booking platform that acts as a facilitator between users and airlines, hotels, travel service providers, and other third-party service providers.
Flightshopee does not operate or control the airlines or other service providers whose products are made available through our platform.
The contract for the actual travel service is between the user and the concerned airline or service provider.
Flight tickets available through Flightshopee are subject to the terms, conditions, fare rules, baggage rules, cancellation policies, and other policies of the concerned airline.
Different fares or tickets on the same airline may have different restrictions, inclusions, cancellation conditions, baggage allowances, and other conditions.
Users are responsible for reviewing the applicable fare rules and booking information before completing a transaction.
Airlines may independently:
Reschedule flight timings.
Change flight routes.
Change aircraft.
Cancel flights.
Change or modify itineraries.
Make operational changes without prior notice.
Flightshopee has no control over airline operations and cannot guarantee that a flight will operate exactly as originally scheduled.
To the extent permitted by applicable law, Flightshopee shall not be responsible for losses, expenses, inconvenience, or other consequences arising from airline delays, cancellations, rescheduling, route changes, or other operational decisions.
Any compensation or alternative arrangements offered due to airline-related disruption will be governed by the concerned airline’s applicable policies and applicable law.
A booking is considered confirmed only after successful payment and issuance of the applicable booking confirmation, ticket, or reservation reference.
A payment transaction alone does not necessarily guarantee ticket issuance if the transaction fails, the fare becomes unavailable, or the airline or payment system does not successfully confirm the booking.
Users should verify their booking details after receiving the confirmation.
Users are responsible for providing accurate and complete information while making a booking.
This includes:
Passenger name.
Contact information.
Email address.
Mobile number.
Travel dates.
Passport or identification details where applicable.
Other information required by the airline.
Flightshopee will not be responsible for problems arising from incorrect, incomplete, or inaccurate information supplied by the user.
Users should carefully check all booking details before making payment.
Passengers are solely responsible for ensuring that they possess all required:
Passports.
Visas.
Travel permits.
Transit visas.
Identification documents.
Vaccination or health-related documents where required.
Other documents required by the destination country or airline.
Flightshopee is not responsible for a passenger being denied boarding or entry into a country due to missing, expired, incorrect, or insufficient documentation.
Cancellation and refund eligibility will be determined primarily by the applicable airline fare rules and cancellation policy.
Refunds received by Flightshopee from the airline will be processed in accordance with the applicable booking conditions.
Any Flightshopee service fee, convenience fee, processing fee, or other non-refundable charge disclosed at the time of booking may not be refundable.
Where applicable, refunds may also be subject to airline cancellation charges, Flightshopee service charges, payment gateway charges, and other applicable deductions.
If a passenger cancels or modifies a booking directly with the airline, the passenger should inform Flightshopee as soon as possible and provide the relevant cancellation or confirmation details.
Flightshopee may require confirmation from the airline before initiating or processing a refund.
Eligible refunds will generally be processed after Flightshopee receives the applicable refund amount from the airline or service provider.
Refund processing may generally take 15–20 working days, depending on the airline, payment method, banking institution, payment gateway, and other circumstances.
Actual processing time may vary.
Where applicable, refunds will normally be credited to the original payment method used for the booking.
For example, a payment made using a credit card may be refunded to the same credit card, while a payment made using a debit card may be refunded to the same debit card.
Flight fares and availability are provided by airlines and other service providers and may change at any time.
Prices displayed on the website may change before a booking is successfully confirmed.
Flightshopee does not guarantee that a particular fare or seat will remain available until payment and ticket issuance are completed.
Users agree to provide valid payment information and authorize Flightshopee or its authorized payment service provider to process the applicable payment.
Flightshopee is not responsible for delays or failures caused by banks, payment gateways, card networks, or other financial institutions.
Flightshopee may provide access to services operated by third parties, including airlines, hotels, payment gateways, and other travel service providers.
Such services are subject to the respective third party’s terms and policies.
Users agree not to:
Use the website for unlawful purposes.
Provide false or misleading information.
Attempt to gain unauthorized access to the website or its systems.
Interfere with the operation of the website.
Use automated systems to scrape or collect information without authorization.
Use the website for fraudulent transactions.
Unless otherwise stated, the content, design, logos, graphics, text, software, and other materials available on the Flightshopee website are owned by or licensed to Flightshopee.
Users may not reproduce, modify, distribute, sell, or commercially exploit such content without prior written permission.
Flightshopee acts as a facilitator and is not responsible for the operational acts or omissions of airlines or other third-party service providers.
To the maximum extent permitted by applicable law, Flightshopee shall not be liable for indirect, incidental, consequential, or special losses arising from the use of third-party travel services.
Nothing in these Terms shall exclude or limit any liability that cannot legally be excluded or limited under applicable law.
Flightshopee may update these Terms & Conditions from time to time.
The updated version will be published on this page with the revised effective or updated date.
Continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by law.
These Terms & Conditions shall be governed by the applicable laws of India.
Any disputes shall be subject to the jurisdiction of the courts at [City, State, India], unless otherwise required by applicable law.
For questions regarding these Terms & Conditions, please contact:
Flightshopee
Email: info@flightshopee.com
Phone: +91 7838921732 / +91 9810664150
Address: A 100, Sector 58, Noida, 201301, Uttar Pradesh – 201309, India